Brazino777 strengthens consumer protection in Brazil through a partnership with EBAC.

Brazino777 has partnered with EBAC (Brazilian Company for Support of Compulsive Gamblers) to certify its responsible gambling practices and offer customers free access to professional psychological support when needed.

As an independent organization dedicated to the protection and certification of responsible gaming, EBAC will evaluate Brazino777's current procedures, validate its controls, and test their effectiveness. The evaluation and any necessary adjustments will culminate in obtaining the EBAC Responsible Gaming Seal, followed by periodic reassessments and continuous monitoring.

For customers, the partnership provides a free, confidential support channel available 24/7, operated by a psychology team, with service via chat or real-time support. Consumers will also have access to CompulSafe, a free eight-week psychoeducational program from EBAC, aimed at people facing a problematic relationship with gambling.

EBAC offers Brazino777 customers free support via phone, video calls, messaging apps, and live chat. The support ranges from information and advice to individual assistance for affected individuals or impacted family and friends.

To complement these support services, Brazino777 will have access to a monitoring panel with anonymized, real-time information on the status of cases being handled. This will help the company understand how its customers are being served and inform new decisions about responsible gambling, without having to access confidential personal information.

“The real fun happens when you’re in control,” says André Medeiros, CEO of Brazino777 in Brazil. “We want the economic engagement with Brazino777 to be like any other entertainment, such as watching a movie at the cinema, buying a video game, or purchasing a ticket to an amusement park. If it stops being fun, we will be ready to offer real help to anyone who requests it, and we can even anticipate the request with EBAC solutions. This partnership offers our clients a solid support structure, with independent verification to attest to the functionality of the controllers.”

“The partnership with Brazino777 represents an important step towards transforming Responsible Gaming into a concrete and permanent practice within the operation. More than certifying processes, our role at EBAC is to support the construction of a protection journey that combines prevention, monitoring, and real access to support. This is especially relevant when we find companies like BRAZINO 777 that not only seek to meet regulatory requirements but also incorporate Responsible Gaming into their DNA and place it in a strategic space within the business. This contributes to building a more conscious, sustainable entertainment environment committed to player protection. When a company decides to open its processes for independent evaluation and offer specialized support to its players, it demonstrates that responsibility should not be just rhetoric but an effective part of the experience offered to the consumer,” says Luiz Carlos Castelo Branco, EBAC Communications Director.

This initiative strengthens consumer protection for Brazino 777's operations in Brazil. It also meets the requirements of Law 14.790/2023 and Brazilian responsible gaming guidelines, reinforcing the company's approach of combining robust internal practices with independent validation and direct customer support.