Lottery business owners denounce practices that harm the Lottery Network on the category's day.

The president of the National Association of Lottery Agents (ALSPI), Bruno Lobato, criticized in a video published on social media this Monday (26) the relationship between lottery business owners and Caixa Econômica Federal. The statement takes place on National Lottery Reseller Day, a date which, according to Lobato, does not bring reasons for celebration due to the various problems faced by the sector.

Lottery shop owners cite as their main complaint the direct sale of lottery tickets online without paying commissions to the physical network. Another point of criticism is the launch of a group betting marketplace considered unfavorable to retailers.

"When we became lottery agents, we never imagined that Caixa Econômica would sell its games online without paying the commission due to lottery agents," Lobato stated in the video.

The migration of customers to the digital environment is another factor that worries business owners in the sector. According to the president of ALSPI, lottery retailers have no control over this transition, and the rules established by Caixa do not favor the physical network.

Retailers also criticize the obligation to buy instant lottery tickets (scratch-off tickets) even if they are unable to sell them. According to Lobato, only an action by the Association prevented them from continuing to receive these products without being able to honor the payment.

Caixa is developing new digital products such as "Tigrinho da Caixa," instant online games, and "Bet Caixa," without guaranteeing a significant share of the profits from these operations for physical retailers.

"We are watching Caixa [a Brazilian bank] move towards becoming a lottery reseller," said the association's president.

Another problem reported is the low remuneration for banking services. According to Lobato, lottery agents receive only about R$ 1 for each banking service provided in their units, an amount that does not cover operational expenses.

Security is also a cause for concern. Dozens, or possibly hundreds, of lottery retailers have fallen victim to scams perpetrated by specialized gangs who, according to reports, possess privileged information about managers, supervisors, and owners of lottery outlets.

As a consequence of these problems, many owners are giving up the business. Some even hand over their lottery operations for free and relinquish their family assets to avoid further losses and have "a peaceful life."

"It is important that Caixa Econômica reflects on what is happening with the lottery network on this National Lottery Day, and the lottery network cannot falter. Let's unite and fight so that we can have our network back," declared Lobato.

The director does not mention what specific measures Caixa should adopt to resolve the problems identified, nor does he provide details on how lottery agents will participate in the institution's new digital products. According to Lobato, the measures that could be implemented have already been sent to Caixa several times, but "obviously the video would become too long to detail the actions."

'Lottery Business Owner's Day': beyond congratulations, respect.