"I hope this isn't goodbye": bettors thank the betting company on the last day of the country's only regulated betting site.

 At 9 AM this Monday (November 9th), the betting site went offline. The CDA Gaming Ltda. platform was the only regulated betting site operating in Brazil since the enactment of Provisional Measure No. 1.394/2026. The end of operations did not result in customer complaints or a rush to customer service. Many bettors wrote to express their gratitude.

BNLData gained access to customer service records opened this morning, shortly after closing time. Customers are identified here only by their first name. The messages have the tone of someone saying goodbye to a place they frequented, not of a wronged consumer.

"I leave my message of thanks and say that I loved playing on your channel. We continue the fight for the regulation of betting in Brazil. A hug to everyone on the team!", wrote Vinicius at 9:06 AM.

At 10 a.m., Elias simply summarized what recreational betting is: “A game is a game, you win and you lose too, that’s why it’s called a game. I was sad that I couldn’t place a bet.”

Twenty minutes later, Sara said goodbye to the attendant by her nickname: "Oh, thank you very much, Lari, I hope you come back soon." In the satisfaction survey, she rated the service: "Very good service and super polite attendants, congratulations."

"Running in accordance with government regulations"

Wellington, at 10:37 AM, was the most direct in addressing the situation: “Wow, I’m very sad about what’s happening. The betting house is legal, everything is in order, operating according to government regulations, but to be involved in this nonsense…”

The phrase reflects what the sector has been repeating since September 25th. The company paid R$ 30 million for the federal concession, valid until December 31, 2029, complied with the rules of Law 14.790/2023 and the SPA/MF regulations, and yet had its authorization revoked by provisional measure.

At 11:04 AM, Vivaldo wrote the phrase that titles this report: "I hope this isn't goodbye, but simply see you soon." He also rated the service as "Excellent."

A week of judicial back-and-forth.

The return of the betting site lasted only a few days. On November 3rd, Judge Adriana Pileggi de Soveral, of the 3rd Panel of the TRF3 (Regional Federal Court of the 3rd Region), granted an injunction to CDA Gaming. The decision suspended the effects of Article 4 of the Provisional Measure, which extinguishes the authorizations, for the company. On Friday (November 6th), the president of the TRF3, Judge Johonsom Di Salvo, granted a request from the Attorney General's Office and suspended the injunction. He extended to CDA Gaming the effects of the October 10th decision that had taken Stake offline.

In its statement to customers, the company said it is complying with court decisions and that it “continues to believe in Brazil.” It also informed them that it is canceling all open bets and that the balances will be fully refunded by November 10th, automatically, to the bank accounts linked to each bettor's CPF (Brazilian tax identification number). The text ends with a farewell: “We hope you were able to alleviate some of the longing during this brief period in which we were together again.”

The gambler the government didn't listen to.

The messages reveal a side of the story that rarely appears in public debate. Since the enactment of the Provisional Measure, the official discourse treats gamblers only as victims, indebted or ill. The clients of the betting house speak differently. For them, gambling was leisure. They knew they could lose, they trusted a company authorized by the government, and they were well served.

It is this gambler who is now left without a legal alternative. The illegal market doesn't shut down through executive orders and remains available with just a few clicks. There is no customer service, satisfaction survey, automatic balance refund, or account linked to a CPF (Brazilian taxpayer ID). Elias summarized in one sentence what BNLData has been repeating for years: gambling is either legal or illegal, not gambling is impossible.